At Mindstorm Club, we strive to ensure that every experience is enjoyable and meets your expectations. However, if you are not completely satisfied with your game experience or service, we have established a fair and transparent refund policy to address any concerns. 1. Refund Eligibility Refunds may be requested under the following conditions: The game session was canceled by Mindstorm Club for any reason. The game session did not meet the quality standards as promised in the description. In cases of technical issues that prevented the participation in a scheduled game session (for remote sessions). 2. Refund Process To request a refund, please contact our customer service team within 7 days of the scheduled game date. Provide your booking details, including the event date and any relevant issues that affected your experience. Our team will review the case and determine if a refund is applicable. 3. Non-Refundable Situations Please note that refunds will not be issued for the following: If the participant fails to attend or cancel the session within the specified timeframe. If the session was delivered as per the agreed-upon specifications and was completed successfully. If the dissatisfaction was caused by personal preferences rather than service issues. 4. Refund Processing Time Once your refund request has been approved, the refund will be processed within 7 business days. Refunds will be issued to the original payment method used during booking. 5. Adjustments or Rescheduling If you prefer to reschedule your game session instead of a refund, we offer flexible rescheduling options. Simply contact our customer service team to arrange a new session at a convenient time.